Delivery FAQ's

Delivery, Installation & FAQ's



Can I specify a delivery date?

After the order is placed a member of our Customer Service Team will send you an email with a link which will take you to the available delivery days and its here you can select your desired delivery date.
If you have not selected a delivery day after 2 working days of this email being sent to you we will call you and arrange the delivery date over the phone.



When will my shed arrive?

  • For smaller sheds its 3-7 days.
  • Large sheds & Large summerhouses 3-14 days.
  • Log Cabins 15-28 days.

All of our products are made using only the finest cuts of wood handcrafted by timber specialists.



What time will my order arrive?

You will receive an email and/or SMS the morning of your scheduled delivery with an estimated two hour time slot.

Delivery takes place between 7am - 7pm. During busy seasons, deliveries can take a little longer, however we always strive to meet our delivery times and work hard to keep delays to a minimum.



Do you deliver to my work place?

No, due to the size of most of our products, and the delivery times (between 7am - 7pm) we are unable to offer this service.



Will you deliver and install my building on the same day?

We don't deliver and install your building on the same date as we want to give you the opportunity to be 100% happy with your new building. This also allows you time to get a suitable and level base ready.



Is my base suitable?

A suitable base must be solid, 100% level and flat. If you have purchased a portabase from us then that will be installed on the same day as the building.

If there is no portabase (wooden frame base) available at the time of purchasing or viewing a product, dont worry you can contact us and we can quote you for a suitable base to be installed to most areas within uk mainland.

You can message us via the 'Contact us' page or through the live chat system on our website.



Will the installation team treat my building?

If your building comes pre-treated, then this will be done in our factory (check the product description if you are unsure). The installation team will put up the building ensuring to install windows and roof felt, however they will not treat your building.

You will need to treat your building within 3 months.



Are doors and windows supplied with glazing?

Yes, our buildings are supplied with styrene plastic glazing except for our Log Cabin range, which are fitted with glass glazing.



Is everything supplied to construct the building i.e. screws, nails, felt?

Yes all parts are included as are instructions.



Are buildings pre-treated?

Yes, all buildings are treated with a factory (water based) base coat, apart from our log cabins, which are left untreated.

The treatment used on all other buildings is only for protection during storage and transit, we recommend that you treat your building with a high quality preservative prior to construction.



Will I need planning permission?

(This is in no way binding and is dependent on Local Authorities, but may be used as a guide)

Applications for approval normally involves a fee, normally related in some way to the value of the development.

Where the development is more than just a simple extension, it is worth employing an architect to draw up the plans, submit them to the Local Authority, obtain approval and once approved oversee the work. A licensed architect will have professional insurance in case anything should go wrong.

Every application for Planning Permission or Building Regulations is unique. It is always a good idea to consult your local planning/building control officers early to avoid any problems. If work is carried out without then necessary approvals, the local authority can issue an enforcement notice requiring (best scenario) retrospective approval or (worst scenario) demolition of the work completed. Normally Planning Permission or Building Regulation approval is not required provided that:

  • Garden Shed and Greenhouses do not cover more than half of the area of the garden; not including the area occupied by the house.
  • It contains no sleeping accommodation and the floor area does not exceed 15 square metres.
  • No point is less than one metre from a boundary
  • It is not more than 3m high for a flat roof, or 4m with a ridged roof
  • Overall height from ground level to ridge must not exceed more than 2.5 metres within 2 metres range of any boundary. A building with an overall height exceeding 2.5 metres and placed within 2 metres of any boundary will require planning permission.
  • The outdoor build should only be used by those who occupy the house.
  • Log Cabins should be more than 5 metres from the main dwelling and only up to 50% of the garden can be used to house this building.
  • Verandas must not be higher than 30cm from ground level.
  • Building Regulations do state that structures built of combustible material (i.e. wooden shed) must be at least 2 metres away from the main house.

If at all in doubt contact your local authority for clarification. No charge will be made if planning permission is not required.

 

What tools will I need to install my building?

A. All our buildings differ, but in general, we advise you to obtain the following:

  • Hammer
  • Screwdrivers both flat head and Philips
  • A drill with 2mm drill
  • Tape measure
  • Spirit level
  • Step ladders
  • Stanley knife
  • Wood saw


What sizes are shown on the website - Internal or External?

All sizes shown on our website are external sizes. Internal sizes are available in a drawing added to every product page. Should you require any other sizes or further information about these please contact us.



What is FSC?

FSC is the Forest Stewardship Council's trademark label on timber and wood products that indicates its timber content comes from well managed forests.

The FSC Trademark enables customers to buy timber and other wood products, such as paper, with the confidence that they are not contributing to the destruction of the world's forest.